How do I track my order?

Please sign in to your account, click on your order number and then click ‘Track My Package.’

Do your shoes run true to size?

They absolutely do — we take great care to keep our sizes consistent. If you have any specific fit questions, please contact our fit experts via live chat or call 212-484-0705, Mon–Fri 9am–6pm ET.

What if the shoes I want are sold out?

Not to worry — we restock frequently. Send us an email  inez@inez.com, tell us what you are looking for, and you’ll be the first to know when they are available again.

Will my shoes break in?

Our shoes will mold to your foot with every wear. The amount of breaking in varies by material, as well as style. A little snugness around the width will give in after a few wears, but the length should feel good from the start.

How do I gift Inez?

Coming soon — our gift program lets you send someone special a pair of Inez shoes. This feature will be up soon.